Customer Care

Frequently Asked Questions

NeuroQ Cognitive Evaluation

What Is the NeuroQ Cognitive Evaluation?

The NeuroQ Cognitive Evaluation (Powered by CNS Vital Signs) is a simple 15–30 minute online evaluation that will deliver a personalized NeuroQ Score indicating your overall memory, processing speed, and attention relative to a scaled norm and other people that are your age.

What Device Can I Use to Take the NeuroQ Cognitive Evaluation?

In order for the test to provide accurate results, we require that you use a laptop or computer to take the NeuroQ Cognitive Evaluation. It is not recommended to take the test on a mobile or tablet device.

How Can I Save My NeuroQ Cognitive Evaluation Score?

Once you complete the assessment, you will be able to download and print your score. You will also receive an emailed report of your results with the email you used to take the test. If you sign up for PreCODE at the time you take your NeuroQ Cognitive Evaluation, your scores will also be stored in your PreCODE account.

NeuroQ

How Do I Take NeuroQ?

Take two capsules in the morning every day, with or without food. Take NeuroQ consistently for best results.

If you are over 150 pounds in weight, you could consider taking 3 capsules daily. It is best to take NeuroQ in the morning or around lunchtime. If you take it in the evening, it could be difficult for you to fall asleep.

What Ingredients Are in NeuroQ?

You can find a list of the NeuroQ product ingredients here.

Does NeuroQ Contain Gluten or Dairy?

No. NeuroQ does not contain gluten, wheat, yeast, corn, milk, preservatives, or artificial colors. It is a vegetarian formula and is manufactured in the USA.

When Can I Expect to Notice Results?

NeuroQ works best with daily, consistent use. Best results are typically seen after 30 to 90 days. Everyone is different, and results will vary from person to person. The key is to maintain consistent use every day to see the best results. You can revisit the NeuroQ Cognitive Evaluation at any time to see how your brain score is improving!

Learn more about the results of our clinical study

What Makes NeuroQ Different?

NeuroQ is a clinically backed formula that gives your brain a daily boost of focus and clarity while delivering the nutrients needed for long-term healthy brain function, including supportive ingredients for memory, attention, and processing speed.*

We have carefully selected the best ingredients at therapeutic doses for optimal results. Learn more about our ingredients. 

How Much Caffeine Does NeuroQ Contain?

NeuroQ contains a mere 2mg of caffeine as a result of the coffee fruit extract. For comparison, a typical cup of coffee contains 95mg of caffeine and decaf coffee contains 3mg!

Are Headaches a Side Effect?

If you experience headaches, we recommend temporarily decreasing your dosage to one capsule per day. The Ginkgo biloba in NeuroQ increases blood flow to the brain and can cause headaches in those unaccustomed to it. After about a week, you should be able to return to the regular dose of two capsules per day, however, this will vary from person to person. 

Where Is NeuroQ Made?

NeuroQ is made in the USA. It is also gluten-free, contains no magnesium stearate, and is a vegetarian formula.

Who Is Dr. Bredesen?

Dr. Dale Bredesen has dedicated his career to studying Alzheimer’s with the goal of reversing it and, ultimately, preventing it altogether. He earned his MD from Duke University Medical Center, was Chief Resident in Neurology at the University of California, San Francisco (UCSF), and was an NIH Postdoctoral Fellow. Dr. Bredesen taught at UCSF, UCLA, and the University of California, San Diego. In 1998, he joined the Buck Institute for Research Aging as the founding president and CEO.

NeuroQ is proud to have partnered with Dr. Bredesen to help combat subjective cognitive decline, with the joint mission of improving brain health for millions of Americans.

PRECODE

What is included in the PreCODE Membership?

 

  • PreCODE Report – provides you with a personalized set of information that identifies your specific contributors to potential cognitive decline. In addition, it provides a detailed plan derived from the Bredesen 7.
  • Practitioner Locator Tool – The Bredesen Protocol and the PreCODE program work best when administered by an Apollo Health-Certified trained practitioner who can aid you in embracing all aspects of the program. Apollo’s practitioner locator tool can connect you to a vast network of providers. Your membership allows you to choose, connect, and integrate your brain health optimization with any coach, physician, nutritionist, and health coach of your choosing.
  • Guides – PreCODE subscribers have access to curated written guides created by Apollo Health’s subject matter experts. Subjects include nutrition, sleep, stress management, exercise, and more.
  • Cognitive Assessments – Routine cognitive assessments are important to establish baseline results and track improvement. PreCODE subscribers can take the routine cognitive assessment for the Montreal Cognitive Assessment (MoCA) every six-months, and monthly NeuroQ assessment to track your progress over time on the PreCODE program.
  • Town Halls – view quarterly town hall meetings hosted by Dr. Bredesen and a visiting subject matter expert where the latest in science and the Bredesen Protocol are shared with ReCODE and PreCODE participants.
  • Forums – Online community forums that provide access, information, and engagement with experts in The Bredesen Protocol and other community members on PreCode and ReCODE.
  • ReCODE Mobile App – provides a convenient way to access all of the available resources via your subscription. The mobile app is designed to keep track of your daily brain health interventions. In addition, you can access your PreCODE Reports, view assessment data, post and read forum messages, access all guides, and view recent and past quarterly Town Halls
  • Complimentary Brain HQ Account – Apollo Health’s partner, Brain HQ, is a leader in brain stimulation exercises. A complimentary account is available to all PreCODE subscribers.

SAVE with Our Monthly Auto-Ship Program!

If you’ve enrolled in our monthly auto-ship program, it’s a perfect way to lock in EXTRA SAVINGS and make sure that every day is a healthy day.
If you elect to sign up for our monthly auto-ship program, you will automatically be shipped a 30-day supply each month at our discounted rate of $59.98, with free shipping. You can cancel your monthly auto-ship at any time.
As a member you can expect:
SUBSTANTIAL SAVINGS

Subscribers get the lowest prices available and receive FREE shipping and handling plus advance access to new products, exclusive promotions, and offers.

TAILORED TIMING

You can customize your products and your delivery schedule. You can also reschedule or customize future shipments at any time. It’s a simple way to ensure you get the products you want, when you want them.

90-DAY GUARANTEE

If you are not 100% satisfied with your products, simply return the bottles within 90 days of receiving for a full refund of your purchase price (less shipping and handling).

CONCIERGE CONVENIENCE

Products will be delivered directly to your door each month—before you run out. New orders are typically processed within 1–2 business days, and delivered within 5–7 days, Monday through Saturday, excluding holidays.

TOTAL CONTROL

You can change or cancel your order at any time by calling our customer service team at (833) 638-7674. They are ready to take your call Monday through Friday, 8 AM to 8 PM EST.

90-DAY 100% SATISFACTION GUARANTEE

We proudly stand behind our products and quality controls. If you are not 100% satisfied with NeuroQ, you may return the product (opened or unopened) within 90 days of receiving it for a full refund (less s&h). Please note that because we are unable to control the quality of our products sold by other sellers unless otherwise prohibited by law, the Guarantee is not available for products purchased from other sellers. The Guarantee is also limited to the original, end-user purchaser.

RETURNS

How to Claim the Guarantee

All product returns must be pre-approved. Email [email protected] or call (833) 638-7674 for pre-approval. Please have information available regarding where and when you purchased your product. If your Guarantee request is approved, you will then need to mail your LifeSeasons product, proof of purchase, and your Guarantee approval confirmation number to:

565 N Kays Drive
Kaysville Utah, 84037

We recommend you obtain a Certificate of Mailing from your post office or mail carrier and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (less shipping and handling). Once received please allow 5-7 business days to process your refund.

Guarantee Guidelines

LifeSeasons reserves the right to verify information, require a valid proof of purchase, and deny Guarantee requests in its discretion in cases of suspected fraud or if the customer has abused the Guarantee. If you purchased the product from one of our authorized sellers and are unable to return the product to that seller, please contact us at [email protected] or call (833) 638-7674.

HAVE QUESTIONS OR NEED ADVICE?

Our Customer Care team is here to help! We’re available MondayFriday 8 AM–8PM EST.

Email: [email protected]
Call: (833) 638-7674

If you have questions in regards to PreCODE, please contact Apollo Health. They’re available MondayFriday 9 AM5 PM PT.

Email: [email protected]
Call: 1-800-450-0805