Shipping & Returns
Shipping
How long will it take for my order to arrive?
Orders are typically processed within 1–2 business days, and delivered within 3-5 days, Monday through Saturday, excluding holidays.
Cancellation Policy
How does the monthly auto-ship subscription work?
If you elect to sign up for our monthly auto-ship program, you will automatically be shipped your selected package each month at our discounted rate. You can cancel your monthly auto-shipment up to 5 days before order processing.
How do I cancel my monthly auto-ship subscription?
You can cancel your auto-shipment up to 5 days before order processing by logging into your account on NeuroQ.com or by calling our customer service team at (833) 638-7674. They are ready to take your call Monday through Friday, 10 AM to 7 PM EST.
Refund Policy
NeuroQ’s 60 Day 100% Satisfaction Guarantee
At NeuroQ, we are committed to providing high-quality products. If you are not completely satisfied with your first purchase, you may request a refund within 60 days of receiving the product.
How to Initiate a Return
Click this link to initiate a return. Your delivery confirmation email will also contain a link to return product. If you need further assistance, you can contact us at [email protected].
Eligibility Criteria
To qualify for a refund, your purchase must meet the following conditions:
- The product must have been purchased directly from NeuroQ.
- The return request must be submitted within 60 days of receiving the product.
- The item(s) must be in its original container (opened or unopened).
- The item(s) AND the packing slip must be included in secure packaging.
- Final sale items are not eligible for a refund.
- Any shipping charges will non-refundable.
Returns submitted beyond 60 days from the date of receipt will not be accepted. Any items received after this period will be discarded, and no refund will be issued. If you have any questions regarding the return policy, please contact us at [email protected].
NeuroQ reserves the right to verify purchase details, request valid proof of purchase, and deny refund requests in cases of suspected fraud or policy abuse.
Refund Process
Refunds will be issued to the original payment method.
- If the original payment method is no longer available, a refund check will be mailed to the address on file.
- Please allow 7-10 business days for us to receive the returned item.
- Once received, it will take 3-5 business days to process the return and initiate the refund.
- If you paid by check, please allow an additional 2-4 weeks for processing and mailing of the refund.
